Stepsy
Nobody likes reading looong instructions. User documentation, be it called a user manual, user guide, or other, is usually provided to customers once they buy a product or services. Still, the users frequently keep asking the same questions again and again. Do you remember that funny yet true Facebook post about inattentive customers? After reading…
The creation of training materials for both offline and online learning is challenging as their quality impacts (if not defines) the success of employees or students. In recent years, the use of online training materials as helpful resources in offline learning has spread to different areas. For example, a training video, a step-by-step manual, and…
What do you usually do when you don’t know how to use a particular function in a particular software program? Well, you ask someone – either a corresponding help site, Google, or customer support. The latter is usually the most obvious rather than a preference – according to recent findings, customers like to help themselves.…
Many managers are chasing high KPIs while said KPIs stay low for a simple yet not so obvious reason – poor communication in the workplace. How to improve communication in the workplace in this case? Which team communication tools have proven to be effective? In this article, I’d like to share with you our secrets…
The sooner you embrace the fact that your team will always be more productive than you alone, the faster you will learn how to delegate work effectively and grow your business quickly and sustainably.Being a successful business owner doesn’t mean that you are an expert in all spheres, or that you need to do most…
As a marketer, I understand that customer experience is a huge factor in any business. In our company, we may struggle to meet the expectations of our customers and are deeply disappointed if a user admits he or she is dissatisfied with our product. We are always ready to acknowledge our mistakes and take prompt…
Have doubts about whether you need to learn effective time management skills? Just answer the following questions!Do you feel like you have too many important tasks to complete in a workday?Or, maybe, you feel full of energy to fulfil all your tasks in the morning, but, at the end of the day, you find yourself…
Efficient knowledge base software can be useful for every kind of business in various ways. It can help promote transparency between different departments, increase the effectiveness of operations, and improve customer service. Such benefits mean that your business saves precious time on core tasks and cuts expenditure on various fronts. It also means a growth…
Once, I had to create process documentation to explain to my co-worker how to use a tool we utilized practically every day in our department – it was a part of her onboarding as a new employee. Just imagine, I spent two days creating a long IT process document – step-by-step guide with thorough instructions…
