You need to know how to create a runbook if you’re an IT professional who consistently undertakes specific tasks such as installation and configuration of software, checking firewall logs or backups, or training new employees. Although creating it may be as dull as it sounds since it requires a lot of time and monotonous work,…

If you’re wondering how to create a user instruction manual, you’re lucky you ended up here – this is the FULLEST guide! I believe you know that user guides are essential for any product since they ensure better customer experience, save the time and efforts of customer support agents, and simply “sell” the product. Want…

If you’re Googling how to write an SOP, I suppose you already know that Standard Operating Procedure is a set of step by step instructions that an organization provides to its workers to help them execute complex routine operations. What you may not know about an SOP is that its creation process is rather time-…

Most of us don’t think about how to write a training manual until we meet customers, co-workers, or students repeatedly asking the same questions. Still, you can’t appreciate the availability of a comprehensive training manual template more than after answering the same questions several times per day. Have you ever been in this situation? Even…